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How We Handle Your Personal Data at s1win

At s1win, your personal data is handled with care and transparency — we collect only what is necessary to run your account, process transactions via Touch 'n Go…

Data Collected With PurposeSecure Account StorageYour Right to AccessMalaysia-Specific ScopeContact Us Anytime

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What Personal Data We Collect and Why

s1win Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number, and the payment method you use — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or bank transfer via FPX. We also log device identifiers, IP addresses, and session

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activity to detect unauthorised access and keep your account safe. Transaction records linked to deposits and withdrawals are retained as required by applicable financial compliance obligations. We do not sell your data to third parties, and we do not share it with marketing networks outside our
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own operations. Every piece of data we hold has a defined retention period; once that period expires, records are deleted or anonymised in line with our internal data lifecycle schedule. Eligibility to use our platform depends on local law and is available only where local law
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permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Any Privacy Matter

If you have a question about how your data is stored, want to request a correction, or would like to ask us to delete your account records, our privacy team is reachable through the channels below. We aim to respond to all data-related requests within five working days, and complex deletion requests within fourteen days.

Team online

Email Privacy Team

Send your data access or deletion request to our dedicated privacy inbox. We will verify your identity before making any changes to your account records or releasing any stored data.

Live Chat Support

Reach our support team through the live chat window in your account dashboard. Available around the clock, live chat can triage your privacy question and escalate to the privacy team if needed.

Help Centre Ticket

Submit a formal privacy ticket through the Help Centre in your account settings. Tickets are logged with a reference number so you can track the status of your data request from submission to resolution.

CARA KAMI MELINDUNGI DATA

Six Ways We Protect and Manage Your Data

From encrypted storage to clear retention schedules, the practices below show the concrete steps we take to handle your personal information responsibly and in line with what Malaysian…

Encrypted Data Storage

All personal data held in our systems — including your name, contact details, and payment method records for Touch 'n…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated.

Account Security Alerts

Any login from an unrecognised device or IP address triggers an automatic alert to your registered email.

Data Retention Schedule

Transaction logs are retained for seven years to satisfy financial record-keeping obligations.

Your Correction Rights

You may request a correction to any inaccurate personal data we hold — such as a misspelled name or outdated…

Third-Party Data Sharing

We share data only with payment processors required to complete your Touch 'n Go, GrabPay, Boost dan FPX transactions, and…

Your Privacy Questions, Answered Directly

The questions below cover the data rights and processes that our account holders in Malaysia ask about most often. If your question is not listed here, reach us through live chat or the privacy email address and we will respond within five working days.

We collect your full name, email address, phone number, date of birth, and the payment method you register — such as Touch 'n Go, GrabPay, Boost dan FPX. Device identifiers and IP addresses are also logged for security purposes.

Submit a data access request via our privacy email or through a Help Centre ticket. We will verify your identity and deliver a summary of your stored records to your registered email address within fourteen working days.

Yes. You may request deletion of your account data after closing your account. We will remove profile records within ninety days. Transaction logs may be retained longer where financial compliance obligations require it.

We share data only with payment processors needed to complete your transactions and with fraud-detection partners under formal data processing agreements. We do not sell, rent or trade your personal data to any external marketing network.

We use session cookies to maintain your login state and analytics cookies to understand navigation patterns within the lobby. You can withdraw non-essential cookie consent at any time through the cookie settings panel in your account.

Transaction logs linked to deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX and FPX are retained for seven years to satisfy financial record-keeping requirements. After that period, records are deleted or anonymised.

Contact our privacy team directly via the dedicated privacy email address or by raising a formal ticket in the Help Centre. We log every complaint with a reference number and aim to resolve all privacy concerns within fourteen working days.

How We Handle Your Personal Data at s1win

Reach Us About Any Privacy Matter

Email Privacy Team

Live Chat Support

Help Centre Ticket

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Controls

Account Security Alerts

Data Retention Schedule

Your Correction Rights

Third-Party Data Sharing

Your Privacy Questions, Answered Directly

01 What personal data does s1win collect when I open an account?

02 How do I request a copy of the data s1win holds about me?

03 Can I ask s1win to delete my personal data?

04 Does s1win share my data with third parties?

05 How does s1win use cookies on its platform?

06 How long does s1win keep my transaction records?

07 Who should I contact if I believe my data has been mishandled?

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